Deliveries and Returns / Mystic Joyeria
1. Orders:
To be able to buy you can finish registering or without registering your personal data. Once this is done, you just have to add products to the basket and follow the instructions of the purchasing process.
2. Availability and stock:
The availability and stock of the products is marked on their sheets unless stocks last or typographical error. Orders will be processed in order of receipt, so if you request an item that is not available, we will contact the customer to cancel the order or recommend one with similar characteristics.
3. Prices:
The prices published on the portal are expressed in euros and include VAT. Prices are valid except for typographical errors. The portal reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the client.
4. Delivery time:
The delivery time of the items is that corresponding to shipping by courier, which is 3-5 days, from confirmation of payment as long as said confirmation is not on Saturdays after 2:00 p.m. and holidays. . It is possible that some setback may arise on the part of the transport company beyond our control.
5. Taxes:
All orders placed in Spanish Territory will be subject to payment of the corresponding VAT, the rate set for this business being 21%.
6. Payment methods:
The products will be paid by:
6.1 Deposit or bank transfer: You can make your purchase on the portal, or by phone or email, paying via bank transfer to the account of the Banco Caixa ESXXXXX entity. The order will be managed as soon as we receive proof of payment via email info@orionplata.es. The portal reserves your order for a maximum of 10 days waiting for bank confirmation. After this period your order will be cancelled.
6.2: Credit or debit card: This form of payment is made at the time of formalizing the purchase. This method is convenient and secure. www.mysticjewels.es uses a secure server, where all personal data transmission travels encrypted using the Secure Sockets Layer (SSL) protocol over the network.
6.2: Paypal: you can make your payment through your personal Paypal account.
7. Purchase invoice:
If you need an invoice, you must communicate it in the comments of your order, indicating your personal information to complete it. The order confirmation sent by the portal is not valid as an invoice, only as proof of purchase.
8. Shipping Methods and Shipping Costs:
All shipments will be made by CORREOS and includes shipping costs.
9. Returns:
The customer will have, where appropriate, a period of seven business days from receipt of the product at their home to return their order without incurring any costs other than those derived from shipping. Said withdrawal must be communicated reliably, by email to dalia@mysticjewels.es. In any case, the customer can choose between exchanging it for another item or requesting a refund. To do this, it is absolutely essential that the returned item is in the same condition as it was delivered. Once reviewed by the portal www.mysticjewels.es, the amount will be refunded.
In any case, shipping costs will be borne by the customer.
All returns must follow the following instructions:
-It will be necessary to notify in advance by email to dalia@mysticjewels.es of the intention to return.
-Returns are only accepted in their original packaging and in perfect condition, preserving the original characteristics of the product and without any alteration (engraved, damaged, etc.).
10. Guarantee:
In the event of a product defect, online jewelry www.mysticjewels.es will repair it or replace it with a new item. The client must notify the incident by email to dalia@mysticjewels.es. Products that suffer damage due to misuse or accident once delivered to the customer are excluded from the warranty.